Virtual Technical Support Associate – job in kolkata amzon job
Virtual Technical Support Amazon Customer Service Associate is a crucial a part of our mission to supply timely, accurate and professional customer service to all or any Amazon customers. This critical position requires an action-oriented, flexible problem-solver who will help customers expedite orders and fix after-sales problems. Associates communicate with customers primarily through mail, chat and phone and a spread of software tools to navigate customer accounts, research and review policies and communicate effective solutions during a fun and fast-paced environment make use of.
Technical Support Associate- VTS- India
Virtual Technical Support (VTS) – this is often a piece from home model for India, D2 VTS which deals with devices and digital content. VTS associates are expected to figure from a home location approved by Amazon for all scheduled hours. it’s the responsibility of the associates to make sure seamless internet connectivity and work-like environment reception in order that the associates can perform at their best in terms of productivity and quality.
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Required Knowledge and Skills Desired Skills
- Action-oriented, self-disciplined and arranged
Effective time management skills and skill to prioritize time period to make sure productivity and department standardsAbility to speak clearly with both internal and external customersGood comprehension skills – the power to obviously understand and address customer issues
Good composition skills – Ability to write down grammatically correct, concise and precise written responses
Ability to use desktop/laptop computer systems, conversant in Windows 7, Microsoft Outlook and Internet Explorer
- good typing skills
Must be self driven, motivated and task driven one that can learn and work fast with minimum support from manager and lead.
Must ensure uninterrupted internet connectivity during working shifts to make sure maximum productivity
A working environment should be ensured with none disturbance during working hours.
Experience of working during a customer service environment for a minimum of 6 months
Ideal candidates are going to be comfortable during a fast-paced, multi-tasking, high-energy environment.
they’re going to be creative and analytical problem solvers with a passion for excellent customer service.